Privacy Policy

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Privacy Policy

Last Updated: 10-December-2024

1. Introduction
Climeverse Inc. (“we,” “us,” or “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, store, and protect personal information when providing our Software-as-a-Service (“SaaS”) offerings to customers in Canada. Our handling of personal information is guided by the principles and obligations set forth under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as any provincial legislation where applicable.

By accessing or using our SaaS platform (“Services”), or by voluntarily providing information to us, you consent to the practices described in this Privacy Policy.

2. Scope of This Policy
This Privacy Policy applies to all personal information we collect through:

  • Our SaaS platform and associated websites or applications;

  • Communications you have with our staff through email, phone, or other channels; and

  • Our marketing and promotional activities related to our Services.

This Privacy Policy does not cover information collected by any third-party websites or services that may be linked to our Services. We encourage you to review the privacy policies of any third-party websites you visit.

3. Personal Information We Collect
The types of personal information we may collect include, but are not limited to:

  • Contact Information: Name, email address, telephone number, and mailing address.

  • Account Credentials: Usernames, passwords, and other security-related information used for authentication.

  • Business Information: Company name, job title, and other business-related details you provide.

  • Usage Data: Information about how you access and use the Services, including IP addresses, browser type, device identifiers, and pages visited.

  • Communication Preferences: Your expressed preferences for how we communicate with you (e.g., email newsletters, product updates).

4. How We Use Your Personal Information
We use personal information for the following purposes:

  • Service Provision: To establish, maintain, and support your account; to provide, operate, and improve the Services; and to respond to your customer support requests.

  • Communication: To communicate with you about our Services, including system notifications, updates, and announcements.

  • Marketing & Promotions: To inform you of new features, products, or promotional offers that may be of interest to you. You may opt out of receiving marketing communications at any time (see Section 9).

  • Compliance & Legal Obligations: To comply with applicable laws and regulations, protect our legal interests, and address disputes or claims.

5. Lawful Basis for Processing
We collect and use your personal information in accordance with Canadian privacy laws. Our lawful bases for collecting, using, and disclosing personal information typically include:

  • Consent: Where you have provided your consent, for example, by opting in to receive marketing emails.

  • Contractual Necessity: Where we need to process your personal information to provide the Services under our Terms of Service.

  • Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our Services or ensuring the security of our operations, and these interests are not overridden by your privacy rights.

6. Disclosure of Personal Information
We do not sell or rent personal information to any third parties. We may disclose personal information to:

  • Service Providers: Third-party service providers who assist us in delivering the Services (e.g., cloud hosting providers, payment processors, email service providers), subject to contractual obligations that protect your personal information.

  • Business Transactions: In the event of a merger, sale of assets, financing, or acquisition of our business by another entity, personal information may be transferred to the new entity as part of the transaction.

  • Legal Compliance: When required by law, regulation, court order, or legal process, or if necessary to enforce our Terms of Service, protect our rights or the rights of others, or prevent harm.

7. International Transfers
Our servers and third-party service providers may be located outside of Canada, and personal information may therefore be processed and stored in jurisdictions with different data protection laws than your home jurisdiction. We will take appropriate steps to ensure that your personal information receives a comparable level of protection across borders, including by entering into data protection agreements as required by applicable law.

8. Data Retention and Security
We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, meet our contractual and legal obligations, and resolve disputes. When personal information is no longer required, we securely destroy it or anonymize it.

We implement and maintain reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no security measure is completely foolproof, and we cannot guarantee absolute security of personal information.

9. Your Rights and Choices
You have the right to access and correct your personal information. You may also request the deletion or withdrawal of your consent to certain uses of your personal information, subject to legal or contractual constraints. If you wish to exercise any of these rights, please contact us as described in Section 11.

To opt out of marketing communications, click the “unsubscribe” link at the bottom of any of our marketing emails or contact us directly. Even if you opt out of marketing communications, we may still send you service-related announcements.

10. Cookies and Similar Technologies
We may use cookies, web beacons, and similar tracking technologies to enhance your experience with our Services, analyze usage patterns, and provide personalized content. You can adjust your browser settings to refuse or remove cookies. However, doing so may affect the functionality of certain features of our Services.

11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact our Privacy Officer at:

  • Email: Privacy@climeverse.com

  • Address: Climeverse Inc, 610 Ford Drive, Unit 2, Ste. 333, Oakville, ON L6J 4W7

We will respond to your inquiry within a reasonable timeframe.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or applicable laws. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and disclose personal information.

By continuing to use our Services after any changes to this Privacy Policy take effect, you acknowledge and accept the revised terms.